Your privacy is our priority. This Privacy Policy clearly explains how UUBET collects, uses, stores, and protects your personal information as a member of our platform. We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of data management.
Six core principles that shape how we manage member personal data across the UUBET platform.
All data transmitted between your browser and UUBET's servers is protected with 256-bit SSL encryption — the same level of security used by Malaysia's major banks. No data is transmitted in plain text that could be intercepted.
UUBET does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not a business commodity. This is an unconditional commitment.
Member personal data is stored on servers protected by multi-layered firewalls, strict access controls, and real-time intrusion detection systems. Internal access to member data is restricted to only those staff who genuinely require it.
UUBET collects only the data genuinely necessary for platform operations – nothing more, nothing less. We do not collect irrelevant or excessive data. Every piece of data we request has a clear purpose and is used solely for that purpose.
UUBET's Privacy Policy is designed and implemented to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have clearly defined legal rights regarding your personal data, and we respect those rights.
You have the right to request a copy of the personal data we hold about you, and to correct any inaccurate information. Such requests will be processed within 14 working days through UUBET customer support.
As a UUBET member, you have the following rights regarding your personal data – and we honour every one of them.
You have the right to request a copy of all personal data UUBET holds about you at any time. We will provide a copy within 14 business days.
If any data we hold about you is inaccurate or out of date, you have the right to request an immediate correction through your account settings or via customer support.
You may request the deletion of your personal data upon account termination, subject to any legal data retention requirements that may apply.
You have the right to object to the processing of your data for specific purposes such as direct marketing. You may withdraw your marketing consent at any time through your profile settings.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider should you wish to do so.
In certain circumstances, you have the right to request a restriction on the processing of your data – for example, while you are disputing the accuracy of that data and we are investigating.
Transparency is a core value at UUBET — below is a full list of the data we collect and why we need it.
| Data Type | Example | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identification Data | Full name, date of birth, MyKad number | Identity verification, fraud prevention, legal compliance | 5 years after account termination |
| Contact Data | Phone number, email address | Account communications, transaction notifications, customer support | Duration of active account + 2 years |
| Financial Data | TnG account number, bank account number, transaction records | Processing deposits and withdrawals, anti-money laundering prevention | 7 years (legal requirement) |
| Gaming Data | Betting history, winnings, losses, games played | Account administration, VIP calculation, responsible gaming monitoring | 3 years after account termination |
| Technical Data | IP address, device type, web browser, access logs | Account security, detection of unauthorised activity, platform improvements | 12 months |
| Preference Data | Favourite games, display settings, preferred language | Personalise the user experience, deliver relevant game recommendations | Throughout the active account period |
When you register an account UUBET, using our services, or contacting customer support, we collect information you provide directly. This includes your full name, active Malaysian phone number, email address, date of birth, and payment details such as your Touch 'n Go eWallet or bank account number for deposit and withdrawal purposes.
As part of the identity verification process we carry out to ensure account security and compliance with anti-money laundering legal requirements, we may request a copy of your identity document such as your MyKad or Malaysian passport. These documents are handled with the highest level of security and accessed only by authorised personnel.
When you use the UUBET platform, certain technical information is collected automatically to ensure platform security and performance. This includes your IP address, web browser type and version, device operating system, access date and time, pages visited, and session duration.
This information is used solely for security purposes — to identify and prevent unauthorised access, detect suspicious activity, and ensure the platform functions properly across the various devices used by our Malaysian members.
In certain cases, UUBET may receive information about you from payment service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, or ShopeePay for the purpose of verifying transactions and preventing fraud. This information is used solely and strictly for those purposes.
UUBET will never request sensitive information such as your full password, PIN, or OTP via email, SMS, or live chat. If you receive any such communication claiming to be from UUBET, please disregard it and report it to our customer support immediately.
UUBET uses the personal information collected for the following purposes, to which you have consented by registering an account:
Your personal information is used to set up and manage your UUBET account, process deposits and withdrawals via local Malaysian payment methods, send transaction notifications, manage your VIP Rewards programme, and provide effective, personalised customer support.
One of the most critical uses of your data is to protect your account and maintain the integrity of the platform UUBET. This includes identity verification during login, detection of unusual account activity, prevention of multiple account registrations, compliance with anti-money laundering legal requirements, and age verification to ensure the platform is only accessed by individuals aged 18 and above.
We use anonymised, non-personally identifiable usage data to understand how members interact with the UUBET platform, which games are most popular, the most common technical issues, and which new features are most needed. This helps us continuously improve your gaming experience.
UUBET uses your contact information to send important service communications – transaction notifications, account security alerts, changes to terms or policies, and information relating to your VIP status. These communications are essential to account operations and cannot be opted out of.
UUBET will not use your personal data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.
UUBET operates under strict principles when it comes to sharing member personal data. We do not sell, rent, or commercialise your data in any form. Data sharing only occurs in the following limited circumstances:
To operate the UUBET platform effectively, we work with a number of approved third-party technology service providers – including server infrastructure providers, payment processing platforms (Touch 'n Go, GrabPay, DuitNow, FPX), licensed gaming software providers, and email service providers for transactional communications. All these service providers are bound by strict data confidentiality agreements and receive only the data necessary for their specific functions.
UUBET may be required to disclose member personal information to relevant authorities where there is a legitimate legal requirement — such as a court order, or a fraud or money laundering investigation by Bank Negara Malaysia or other law enforcement authorities. In such cases, UUBET will comply with the legal obligation and, where permitted by law, will notify the member concerned.
In cases involving a person's vital interests – such as a medical emergency or a serious safety threat – UUBET may disclose the necessary information to the relevant parties to protect those interests.
In all data-sharing situations described above, UUBET ensures that only the minimum necessary data is shared, and that it is handled to the same security standards we apply internally.
Protecting your personal data is a technical responsibility we take very seriously at UUBET. The technical and organisational security measures we implement include:
While we take all reasonable steps to protect your data, no digital security system can be guaranteed 100% impervious to every threat. We encourage you to take your own personal security precautions as well – such as using a strong, unique password for your UUBET account, enabling two-factor authentication where available, and avoiding accessing your account over unsecured public Wi-Fi networks.
Cookies are small text files stored in your web browser when you visit the UUBET platform. They allow the platform to remember your preferences, maintain your login session, and understand how you use the platform in order to improve your experience.
You can manage and delete cookies through your web browser settings. Please note that disabling essential cookies will significantly affect the functionality of the UUBET platform – including potentially being unable to log in or complete transactions. For analytics and preference cookies, you can opt out via the privacy settings in your UUBET account.
Financial data is among the most sensitive categories of data we handle. UUBET pays special attention to the protection of your payment information.
When you register a payment method such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, or ShopeePay to your UUBET account, we only store the account identifier needed to process transactions. We never store your payment password, PIN, or OTP – this information never passes beyond the interface of the respective payment provider.
All deposit and withdrawal records in Malaysian Ringgit (MYR) are retained for the period required by Malaysian financial law – generally no less than 7 years. These records are necessary for audit purposes, dispute resolution, and compliance with anti-money laundering regulations.
As a responsible platform, UUBET conducts a Know Your Customer (KYC) process to verify member identities and prevent illicit financial activity. Information collected during KYC – including copies of MyKad or passport – is handled with the highest security safeguards and used solely for verification and legal compliance purposes.
UUBET may send you marketing communications about new promotions, exclusive bonuses, VIP tier upgrades, and special offers – but only with your explicit consent. During registration, you are given the choice of whether or not you wish to receive marketing communications.
You may withdraw consent to receive marketing communications at any time through the notification settings in your UUBET account profile, or by clicking the "Unsubscribe" link found at the bottom of any marketing email we send. Withdrawal of consent will take effect within 5 business days.
Even if you withdraw your marketing consent, UUBET will continue to send important service communications such as transaction notifications, security alerts, and account status updates. These communications cannot be opted out of as they are necessary for your account security and management.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by UUBET:
To exercise any of the above rights, submit a written request to the UUBET Privacy Officer by email at privacy@uubet.run or contact customer support via live chat. Please include sufficient proof of identity with your request for verification purposes.
Some of the technology service providers that UUBET works with may operate outside Malaysia. Where your personal data needs to be transferred internationally – for example, to overseas infrastructure servers – UUBET ensures such transfers are carried out with adequate safeguards through mechanisms such as binding data processing agreements and standard data protection clauses.
All cross-border data transfers carried out by UUBET meet the requirements set out under Malaysia's PDPA for transferring personal data to other countries. We do not transfer data to countries that do not have a level of data protection equivalent to Malaysia's.
The UUBET platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. If we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete that data and terminate the associated account.
If you are a parent or guardian who believes your minor child has registered a UUBET account, please contact us immediately at support@uubet.run so we can take the appropriate action.
Platform UUBET may contain links to third-party websites or services — such as game provider websites or payment support portals. UUBET's Privacy Policy applies solely to the UUBET platform itself and does not cover the privacy practices of those third-party websites.
We encourage you to read the privacy policy of any third-party website you visit through links on our platform. UUBET is not responsible for the privacy practices or content of those external sites.
UUBET reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. Any material updates will be communicated to you via email or an in-platform notice at least 7 days before taking effect.
The "Updated" date at the top of this page always reflects the date of the most recent revision. We recommend checking this page periodically. Your continued use of the UUBET platform after any changes take effect constitutes your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the UUBET Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 14 working days. For more complex requests such as full data access or deletion requests, processing may take slightly longer and we will keep you updated on the progress.
In the event of any conflict between the Malay and English versions of this Privacy Policy, the Malay version shall prevail for Malaysian members.
Just as we protect your personal data, UUBET is equally committed to your wellbeing as a player. Self-control tools are available in every account — deposit limits, loss limits, play time limits, and break options. This platform is intended for users aged 18 years and above. For more information, visit Responsible Gaming.
UUBET protects your privacy to the highest security standards. Register for free and enjoy an online betting platform that is transparent, secure, and fully respectful of your personal data.